One of the things we've always done as a company is try to maintain a degree of transparency with our clients regarding service issues. What does that mean? It means that whenever there is a scheduled maintenance window or something "blows up" that we try our best to communicate this to clients. Some people would love to see us email them or ring them personally any time … [Read more...] about Taking It On The Chin
communications
Improving Internal Communications
Like a lot of small businesses we started out small. And by small, I mean really small. My business partner and I both worked full-time for other companies and worked on our new venture in our spare time. Eventually we both went full-time and over time we hired people and moved into an office. When you only have a couple of staff communication internally isn't really an … [Read more...] about Improving Internal Communications