Tag Archives | customer service

laptop-hands-headphones

Humans Wanted

The key difference between many companies isn’t the product or the service they’re selling. Many products and services are essentially commodities. It doesn’t really matter where you buy them, as their functionality won’t change much. What does make a difference in many cases is the people. The customer service. The sales person who you genuinely […]

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Trustpilot Review - Laura

Genuine Honest Reviews Add Value

I’ve always felt that being as honest and transparent as possible with our clients was the best way to deal with things. If we have issues, which like every company we do, then we need to “own” them and address them. Hosting isn’t a terribly “sexy” business, but for a lot of our clients the […]

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businessman punching a punch bag

Taking It On The Chin

One of the things we’ve always done as a company is try to maintain a degree of transparency with our clients regarding service issues. What does that mean? It means that whenever there is a scheduled maintenance window or something “blows up” that we try our best to communicate this to clients. Some people would […]

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