I’ve always felt that being as honest and transparent as possible with our clients was the best way to deal with things. If we have issues, which like every company we do, then we need to “own” them and address them. Hosting isn’t a terribly “sexy” business, but for a lot of our clients the […]
I previously spoke about transparency and dealing with customer complaints and issues when there are service issues. I noted that it can be tough and it’s far from easy at times. However one thing that I didn’t get into was “abuse”, as it wasn’t really that pertinent to the topic I was talking about. Unfortunately […]
One of the things we’ve always done as a company is try to maintain a degree of transparency with our clients regarding service issues. What does that mean? It means that whenever there is a scheduled maintenance window or something “blows up” that we try our best to communicate this to clients. Some people would […]
