We've always been a bit cautious about emailing our clients. We all hate our inboxes being swamped with useless emails that don't add any "value". However in the current situation we felt that we needed to let our clients know what we were doing and what, if any, impact the current situation was having on us. As I tried to articulate in a recent blog post on the company … [Read more...] about Business As Usual?
My first "real" job was in food and beverage. I worked in fairly expensive restaurants at a major European tourism destination for a number of years. One of the things that I learnt while there was that if you wanted to effectively sell food or wine you had to actually like it yourself. Sure, some people can probably "fake it", but if you genuinely like eating that steak or … [Read more...] about Eating Your Own Dog Food
One of the issues I spoke about in an earlier post was internal communication. It's something we've been discussing this a lot internally and so we've started taking tangible actions. I suspect, like many other things, that we'll iterate quite a bit over the coming weeks and months. The key thing is that we are taking action and working on improving things. So without … [Read more...] about Staff Newsletter Alive And Kicking
Like a lot of small businesses we started out small. And by small, I mean really small. My business partner and I both worked full-time for other companies and worked on our new venture in our spare time. Eventually we both went full-time and over time we hired people and moved into an office. When you only have a couple of staff communication internally isn't really an … [Read more...] about Improving Internal Communications