Internally most of our communication runs via Slack, which we've been running for nearly 3 years now. For interactions with clients we use a number of tools ranging from the traditional phones and emails to live chat, social media channels and face to face meetings at events etc., But these days the number of communication channels we all use on a daily basis is growing … [Read more...] about Communication Channel Overload?
One of the things we've always done as a company is try to maintain a degree of transparency with our clients regarding service issues. What does that mean? It means that whenever there is a scheduled maintenance window or something "blows up" that we try our best to communicate this to clients. Some people would love to see us email them or ring them personally any time … [Read more...] about Taking It On The Chin
One of the things that we needed to address for a long time, as I've mentioned previously, was our internal communications. The more we've worked on this over the last couple of months the more I've come to realise how important it really is. If people internally don't know what's going on and what should be prioritised, it's very hard for them to really perform their jobs, … [Read more...] about Holding An “All Hands” Company Meeting
One of the issues I spoke about in an earlier post was internal communication. It's something we've been discussing this a lot internally and so we've started taking tangible actions. I suspect, like many other things, that we'll iterate quite a bit over the coming weeks and months. The key thing is that we are taking action and working on improving things. So without … [Read more...] about Staff Newsletter Alive And Kicking