Tag Archives | communication

businessman punching a punch bag

Taking It On The Chin

One of the things we’ve always done as a company is try to maintain a degree of transparency with our clients regarding service issues. What does that mean? It means that whenever there is a scheduled maintenance window or something “blows up” that we try our best to communicate this to clients. Some people would […]

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blacknight-custom-mugs-2015

Holding An “All Hands” Company Meeting

One of the things that we needed to address for a long time, as I’ve mentioned previously, was our internal communications. The more we’ve worked on this over the last couple of months the more I’ve come to realise how important it really is. If people internally don’t know what’s going on and what should […]

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blacknight-staff-newsletter-header

Staff Newsletter Alive And Kicking

One of the issues I spoke about in an earlier post was internal communication. It’s something we’ve been discussing this a lot internally and so we’ve started taking tangible actions. I suspect, like many other things, that we’ll iterate quite a bit over the coming weeks and months. The key thing is that we are […]

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