I previously spoke about transparency and dealing with customer complaints and issues when there are service issues. I noted that it can be tough and it's far from easy at times. However one thing that I didn't get into was "abuse", as it wasn't really that pertinent to the topic I was talking about. Unfortunately it is an issue, albeit one that only stems from a minuscule … [Read more...] about Unhappy With Our Service? Don’t Abuse My Staff!
Archives for May 2016
Later this week I'll be "hitting the road". It's a very busy time of the year, with multiple international conferences being held in various parts of the world. I'll end up being "on the road" for nearly 3 weeks, which is quite long even by my standards. While it would be impossible (and not terribly productive) to attend every single possible conference, there are several … [Read more...] about Hitting The Road