Internally most of our communication runs via Slack, which we’ve been running for nearly 3 years now. For interactions with clients we use a number of tools ranging from the traditional phones and emails to live chat, social media channels and face to face meetings at events etc., But these days the number of communication […]
Fiscal prudence is something that most business owners learn fairly quickly. Either you learn to spend (and invest) your money wisely or you will fail. It’s that simple. However spending money wisely does not always equate with paying the lowest price. Of course you want to get the best price, but you need to look […]
I’ve always felt that being as honest and transparent as possible with our clients was the best way to deal with things. If we have issues, which like every company we do, then we need to “own” them and address them. Hosting isn’t a terribly “sexy” business, but for a lot of our clients the […]
My first “real” job was in food and beverage. I worked in fairly expensive restaurants at a major European tourism destination for a number of years. One of the things that I learnt while there was that if you wanted to effectively sell food or wine you had to actually like it yourself. Sure, some […]
While I’m sure a more traditional way to celebrate the New Year would be by committing to doing more exercise or similar, in my case it’s a time for a small announcement. As of January 1st 2017 I am “Chair Elect” of the Internet Infrastructure Coalition. What does that mean? I’ll be the Chair from […]
Earlier this week I was in Portland, Oregon for the cPanel conference. On Wednesday morning I gave the keynote. I’m not sure if cPanel or anyone else recorded it, so in the interim here are my slides: Make Hosting Sexy from Blacknight My talk wasn’t about sex, obviously, but picked up on some of the […]
As I mentioned recently, we’re currently hiring for a number of roles, with more in the pipeline. One of the things we’ve done a terrible job of in the past is promoting ourselves as an employer. It’s something we’ve been working on addressing (a topic I’ll return to soon I hope!) So one of the […]
I’ll keep this short and to the point .. We are currently hiring for a number of positions and we plan on advertising several more over the next couple of weeks. If you’d like to see all our current vacancies go here. So why would you want to work for us? Last year I asked […]
I previously spoke about transparency and dealing with customer complaints and issues when there are service issues. I noted that it can be tough and it’s far from easy at times. However one thing that I didn’t get into was “abuse”, as it wasn’t really that pertinent to the topic I was talking about. Unfortunately […]
An opinion piece in this weekend’s Sunday Business Post called for more Irish businesses to make their voices heard when it comes to Irish politics and government. It’s an interesting “call to arms” and prior to reading it I had been mulling over the results of this general election and how it could potentially impact […]
