A lot of the technology that underpins the Internet and our digital experiences uses "open source" software. What does that even mean? Open source software is software where the source code is available and developers can both check what is in it, as well as fixing it and improving on it. Essentially it is the opposite to proprietary software where the code is protected … [Read more...] about Open Source Software Needs Financial Support
business
How NOT to do Research With Companies
Research is important. Be that academic, commercial or government led. We need to know how things work and whether or not they work well. You can't build robust policies (or laws) in a vacuum and you need to know how well (or badly) they're working. For us as a company the kind of research we come across most often is that conducted by the various vendors we work with. So, for … [Read more...] about How NOT to do Research With Companies
Humans Wanted
The key difference between many companies isn't the product or the service they're selling. Many products and services are essentially commodities. It doesn't really matter where you buy them, as their functionality won't change much. What does make a difference in many cases is the people. The customer service. The sales person who you genuinely liked. Humans. People. … [Read more...] about Humans Wanted
Get Online and Start Selling!
Over the past few months business has changed. Dramatically. Many shops are either still closed or are restricting access or limiting it. And a lot of people aren't as happy going out to shop as they were before. Yes, the country is gradually re-opening, but things are far from normal. So how are businesses going to adapt to these changes? How about their … [Read more...] about Get Online and Start Selling!
Communication Channel Overload?
Internally most of our communication runs via Slack, which we've been running for nearly 3 years now. For interactions with clients we use a number of tools ranging from the traditional phones and emails to live chat, social media channels and face to face meetings at events etc., But these days the number of communication channels we all use on a daily basis is growing … [Read more...] about Communication Channel Overload?