One of the things we've always done as a company is try to maintain a degree of transparency with our clients regarding service issues. What does that mean? It means that whenever there is a scheduled maintenance window or something "blows up" that we try our best to communicate this to clients. Some people would love to see us email them or ring them personally any time … [Read more...] about Taking It On The Chin
employees
What Kind Of Government Do We Need?
An opinion piece in this weekend's Sunday Business Post called for more Irish businesses to make their voices heard when it comes to Irish politics and government. It's an interesting "call to arms" and prior to reading it I had been mulling over the results of this general election and how it could potentially impact business. There are two topics that you're warned to … [Read more...] about What Kind Of Government Do We Need?
Staff Newsletter Alive And Kicking
One of the issues I spoke about in an earlier post was internal communication. It's something we've been discussing this a lot internally and so we've started taking tangible actions. I suspect, like many other things, that we'll iterate quite a bit over the coming weeks and months. The key thing is that we are taking action and working on improving things. So without … [Read more...] about Staff Newsletter Alive And Kicking
Improving Internal Communications
Like a lot of small businesses we started out small. And by small, I mean really small. My business partner and I both worked full-time for other companies and worked on our new venture in our spare time. Eventually we both went full-time and over time we hired people and moved into an office. When you only have a couple of staff communication internally isn't really an … [Read more...] about Improving Internal Communications