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Hosting Thoughts & Reflections

Hosting Thoughts & Reflections

Sharing thoughts & experiences

Dear ccTLD $Registry

1st October 2015 by Michele Leave a Comment

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a businessman under rain clouds

We are a hosting provider and domain name registrar. So we sell website hosting, email services, cloud hosting and a bunch of other things. Alongside all of that we sell domain names. We may not be that big in the grand scheme of things, but within our home market, Ireland, we’re the biggest.

We work with domain name registries from across the globe. We prefer to deal direct if we can.

Over the years we’ve seen some “odd” things with registries. Some of them make very strange assumptions about how things work … at both a technical level and a business level.

However most registry operators, that are professional, are pretty good at communicating with their channel ie. the registrars.

Unfortunately *some* registries still do not “get it”.

Sending your registrars notice of a promotion only 2 working days before it goes live isn’t helpful. In fact it’s downright annoying.

If you expect registrars to make changes to their systems and operations in order to be able to participate in a promotion then you need to give us enough time to make the changes.

Expecting us to simply “drop everything” to focus on one domain extension at short notice simply won’t work.

For most registrars (and hosting providers) domain names and connected services are an important part of our business. But they are a part, an element. They are not the whole. And no one domain name extension is going to be key for most companies.

Sure, if you’re a ccTLD registry you only have one thing to worry about. Your ccTLD. But registries know full well that their registrars have more than one product or service …

Better communication with registrars leads to less friction and a more collaborative working relationship. This leads to more registrations. More registrations gives everyone more revenue. More revenue means there’s more investment etc., etc.,

Bad communication has the completely opposite impact and leaves everyone feeling annoyed and damages relationships…

 

 

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Filed Under: business Tagged With: business, dns, domains, registrars, registries

Michele Neylon is the founder and managing director of Ireland’s largest registrar and hosting provider Blacknight.
Michele is an active and often outspoken member of the Internet industry both in his native Ireland and internationally.
He is actively involved in Internet policy development, and has served as a member of ICANN’s GNSO Council as a representative of domain registrars. He is also involved with policy development for several domain registries, including .IE, .EU and .US. He previously served as chair of i2Coalition and is a member of the Names and Numbers Steering committee of eco. Michele received the Irish Internet Association Net Visionary Award in 2013 and was named one of Ireland’s 30 Technology Disruptors at The Spiders Awards in 2019.

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