I previously spoke about transparency and dealing with customer complaints and issues when there are service issues. I noted that it can be tough and it's far from easy at times. However one thing that I didn't get into was "abuse", as it wasn't really that pertinent to the topic I was talking about. Unfortunately it is an issue, albeit one that only stems from a minuscule … [Read more...] about Unhappy With Our Service? Don’t Abuse My Staff!