I've always felt that being as honest and transparent as possible with our clients was the best way to deal with things. If we have issues, which like every company we do, then we need to "own" them and address them. Hosting isn't a terribly "sexy" business, but for a lot of our clients the services we offer are crucial to their business. Stuff will go wrong from time to … [Read more...] about Genuine Honest Reviews Add Value
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Taking It On The Chin
One of the things we've always done as a company is try to maintain a degree of transparency with our clients regarding service issues. What does that mean? It means that whenever there is a scheduled maintenance window or something "blows up" that we try our best to communicate this to clients. Some people would love to see us email them or ring them personally any time … [Read more...] about Taking It On The Chin
What Kind Of Government Do We Need?
An opinion piece in this weekend's Sunday Business Post called for more Irish businesses to make their voices heard when it comes to Irish politics and government. It's an interesting "call to arms" and prior to reading it I had been mulling over the results of this general election and how it could potentially impact business. There are two topics that you're warned to … [Read more...] about What Kind Of Government Do We Need?
Holding An “All Hands” Company Meeting
One of the things that we needed to address for a long time, as I've mentioned previously, was our internal communications. The more we've worked on this over the last couple of months the more I've come to realise how important it really is. If people internally don't know what's going on and what should be prioritised, it's very hard for them to really perform their jobs, … [Read more...] about Holding An “All Hands” Company Meeting
Killing Products Is Good
Hosting providers like us offer a lot of different products and services. Some are popular, some aren't. Some fill an obvious gap, while others target the "long tail". The "long tail" is fascinating, but I digress. At the moment we are conducting an in-depth review of how we do things. Why? Because it's long overdue. Any business that wants to survive, thrive and prosper … [Read more...] about Killing Products Is Good